Responsible Gambling at b88
b88 believes that online entertainment should remain enjoyable and within control. This page explains our approach to ensuring players stay within healthy limits, and the resources available should you need assistance.
b88 Commitment to Players
We provide a range of tools and resources so every player can manage their own gambling experience.
Self-Exclusion
Players who feel their gambling activity has gone beyond healthy limits can apply to self-exclude from their b88 account. This step helps you take a temporary break or stop entirely for a set period of time.
Deposit Limits
Set weekly or monthly deposit limits on your account to keep spending under control. Limits can be set yourself through account settings or with the help of the b88 support team.
Time Reminders
Use time reminders to keep track of how long your gaming sessions last. Take breaks and make sure gambling activity does not interfere with your daily life.
Minor Protection
Gambling at b88 is for individuals aged 21 and above only. We enforce age verification during the registration process and reserve the right to close accounts that do not meet the age requirement.
Immediate Assistance
The b88 customer support team operates 24/7 via live chat and email in Malay and English. If you need guidance related to responsible gambling, we are always ready to help.
Resources & Information
b88 provides clear guides and information on how to manage gambling habits. Players are encouraged to understand how games work, including the concepts of RTP and volatility, before playing.
Important Notice: Gambling involves real financial risk. Money you wager may be lost entirely. Never gamble with money you cannot afford to lose, such as rent, bills or emergency savings.
What Is Responsible Gambling?
Responsible gambling means taking part in gambling as a form of entertainment, not as a source of income or a way to resolve financial problems. It involves self-awareness about the time and money spent, as well as the ability to stop once a set limit has been reached.
At b88, we believe a positive playing experience starts with players who understand their own limits. Our platform provides practical tools to help you stay in control, and our team is always available to offer support when needed.
💡 Tip: Set a budget before you start playing, and stick to that limit regardless of how your session goes.
Healthy Play Principles
- Treat gambling as entertainment, not a source of money.
- Set time and spending limits before you play.
- Do not gamble when you are under stress, feeling sad or angry.
- Do not try to chase losses — this can lead to more serious problems.
- Take regular breaks and avoid playing continuously without stopping.
- Make sure gambling activity does not interfere with your work, family or financial responsibilities.
- Talk to someone you trust if you feel gambling has become a problem.
Signs of Problem Gambling
Recognise the early warning signs so corrective steps can be taken before the situation becomes more serious.
⚠️ Feeling the need to increase bet amounts to get the same level of satisfaction.
Unable to stop gambling despite having tried multiple times.
Borrowing money or selling belongings to fund gambling.
Frequently chasing losses in the hope of recovering money already lost.
⚠️ Lying to family members or friends about gambling activity and spending.
Gambling is affecting your work performance, social relationships or mental health.
Feeling anxious, restless or irritable when not gambling.
Neglecting the basic needs of your family such as food, bills or medical care in favour of gambling.
If you recognise two or more of the above signs in yourself or someone you care about, this is the right time to seek help. Contact b88 support via live chat or email at [email protected] — our team will direct you to suitable resources.
How to Apply for Self-Exclusion
The self-exclusion process at b88 is confidential and straightforward. You can contact us at any time to begin the process.
Contact the Support Team
Start by contacting b88 customer support via live chat or email. Let us know your intention to apply for self-exclusion.
Choose Your Exclusion Period
State the period you require — whether a few weeks, a few months or an open-ended duration depending on your needs.
Identity Verification
Our team will verify your identity to ensure the request is processed correctly and securely.
Account Suspended
Once processed, your account will be suspended for the requested period. You will not receive any promotions or marketing communications during that time.
b88 Role in Player Protection
b88 takes seriously our responsibility as an online entertainment platform operator. Below are some of the protection measures we actively implement:
- Verifying the age of players during registration to ensure only individuals aged 21 and above are permitted to open an account.
- Providing a system to detect unusual gambling patterns in order to identify players who may need assistance.
- Training our customer support team to interact with empathy and provide guidance related to responsible gambling.
- Respecting self-exclusion requests promptly and ensuring no marketing communications are sent to players currently within an exclusion period.
- Maintaining the confidentiality of all information related to assistance requests from players.
Age Limit: All games on the b88 platform are exclusively for individuals aged 21 and above. Registration by underage individuals is strictly prohibited and may result in account closure and return of funds.
Still Have Questions?
The b88 team is available to assist you 24 hours a day, 7 days a week in Malay and English. Whether you want to set a deposit limit, find out more about self-exclusion or simply want to talk — we are here for you.
Responsible Gambling FAQ
Answers to frequently asked questions about the b88 responsible gambling policy.