Privacy Policy b88

1. Information Collected

To enable b88 to provide secure services and comply with regulatory requirements, we collect the following categories of information from users:

• Identity information: full name, date of birth, identity card number (MyKad), mobile number and email address.
• Account information: username, password (stored as an encrypted one-way hash) and account preferences.
• Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), DuitNow information, bank account number for FPX processing, or crypto wallet addresses (USDT, BTC, ETH) registered for deposits and withdrawals.
• Platform usage data: betting records, deposit and withdrawal transaction history, game activity logs, session duration and game preferences.
• Technical data: IP address, device type, operating system, web browser, cookie data and country-level geolocation information.
• Communications: records of conversations with the customer support team via live chat and email.

2. Purpose of Data Use

The information collected is used solely for legitimate operational purposes and customer service, including:

• Registration, verification and secure management of user accounts.
• Processing deposit and withdrawal transactions via supported payment methods.
• Meeting legal compliance obligations and regulatory requirements relating to Know Your Customer (KYC).
• Detecting and preventing fraud, money laundering and suspicious activity on the platform.
• Providing effective customer support in Malay and English.
• Sending account-related information such as transaction confirmations, security notifications and service updates.
• Improving products, interface and user experience based on overall usage patterns (aggregate data).
• Running responsible gambling programmes, including monitoring betting patterns and self-imposed limits set by users.

3. Information Sharing

b88 does not disclose your personal information to external parties except in the following circumstances:

• Third-party service providers: payment partners and game software providers that assist us in delivering services, subject to binding confidentiality agreements.
• Legal requirements: when b88 is required by law, court order or a legitimate regulatory body to disclose information.
• Platform security protection: in situations where disclosure is necessary to prevent fraud that could harm other users or the integrity of the platform.
• With your consent: in any other circumstances, only with your prior express and explicit permission.

All third-party service providers working with b88 are bound by contractual agreements that prohibit them from using your data for any purpose other than those specified.

4. Data Security

The security of your personal data is a priority for b88. The technical and organisational measures we implement include:

• SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers.
• Password storage in a one-way hash format that cannot be decrypted.
• Strict internal access controls — staff can only access data required for their specific duties.
• Continuous system monitoring to detect unusual activity or unauthorised access attempts.
• Regular data backups to a secure server environment that is geographically separated.

While we do everything reasonably possible to protect your data, no system can guarantee absolute security. You are also responsible for keeping your own account password confidential.

5. Use of Cookies

b88 uses cookies and similar tracking technologies to keep the platform running smoothly and to provide a more relevant experience for users. The types of cookies used include:

• Essential cookies: required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
• Preference cookies: store user preferences such as interface language and display settings for convenience.
• Analytics cookies: collect anonymous usage data to help us understand how users interact with the platform and improve it.
• Security cookies: help detect fraudulent activity and protect your account from suspicious access.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the b88 platform.

6. Data Storage and Deletion

b88 retains your personal data for as long as your account is active or as long as necessary to provide services. The minimum retention periods are as follows:

• Financial transaction and betting records are kept for the period required by applicable international licensing and audit requirements.
• Customer support communication data is retained for the relevant period for quality control and dispute resolution purposes.
• Technical log data is kept for a limited period for security and fraud detection purposes.

When data is no longer needed and there is no legal obligation to retain it, b88 will securely delete or anonymise that information using industry-recognised methods.

7. Your Rights

As a b88 user, you have the following rights regarding your personal data:

• 🔍 Right of access: request a copy of the personal data we hold about you.
• ✏️ Right of rectification: request correction of inaccurate or incomplete information.
• 🗑️ Right of erasure: request deletion of your personal data, subject to legal retention requirements.
• Right to object: object to the processing of your data for specific purposes.
• Right to withdraw consent: withdraw your consent at any time for processing that is based on your consent.
• Right to restriction: request that the processing of your data be limited in certain circumstances.

To exercise any of the above rights, please contact our support team. Requests will be processed within a reasonable timeframe. We may need to verify your identity before processing any privacy-related requests.

8. Policy Amendments

b88 reserves the right to amend or update this Privacy Policy from time to time. When significant changes are made, we will:

• Display a clear notice on the platform's main page regarding the changes.
• Update the "Last Updated" date shown at the top of this Policy.
• Send email notifications to registered users for changes that are material and significant.

Continued use of the b88 platform after any amendment takes effect will be considered your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.

9. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, you may contact the b88 team through the following channels:

• Email: [email protected]
• Live chat: available 24/7 directly within the b88 platform
• Service languages: Malay and English

Our support team operates 24 hours a day, 7 days a week and will respond within a reasonable timeframe for privacy-related enquiries.